Solutions for Government

Document Solutions for Financial Services

From image scanning to document retrieval, CriticalControl customizes solutions that work for banks, credit unions, insurance companies, investment firms & other financial services organizations.


Managing the volume and flow of documents and records is a complex and critical task in the financial services sector — banks, credit unions, insurance companies, investment & wealth management firms.

The rising tide includes a very wide range of customer account and transaction records, compliance documents, and internal documentation — everything from application forms and contracts (or other authorizations) to transaction & account statements, cheques & money orders, receipts, signature cards, notifications, insurance claim documentation, and even correspondence and marketing materials.

Most financial organizations handle such documentation at their differing locations, meaning branches or branch offices. These locations manage the production, storage and distribution of outgoing documents in both physical and electronic form. These local units also manage the receiving, sorting, and storing of incoming documents. In fact, it has been estimated that a typical financial institution might spend 0.5 percent of its revenues on print and document services — a significant sum.

CriticalControl Document Solutions can solve the records management challenges for your financial services organization. We can provide single-service solutions, such as scanning and imaging integrating with your existing infrastructure and systems, and we can also provide end-to-end, fully outsourced solutions that create a more comprehensive, integrated document management process and system.

Our solutions work for such financial services needs as:

• Customer authorization records, such as signature cards, applications & contracts
• Chequing/savings account records
• Mortgage documentation & correspondence
• Loans/Lines of credit documentation & correspondence
• Investment & savings documentation & correspondence such as GICs, RRSPs, RESPs, mutual funds,
bonds & other certificates
• Transaction & account invoices, statements, confirmations & tax receipts
• Cheques, money orders, foreign currency conversion receipts
• Inter-branch correspondence & records
• Compliance & disclosure documentation