Outsourced Business Process Management

Outsourced Business Process Management

CriticalControl can manage your records management needs on a fully outsourced basis,   providing the technology, process and people...so you can focus on your core business.


CriticalControl enables their clients to exploit their core competencies and improve operational effectiveness by outsourcing the variable component of managing increasing levels of paper, record or data entry intensive transactions.

As an experienced business process outsourcing provider, we create custom programs to meet
our clients outsourcing objectives. Our clients include provincial governments, gas producers
and provincial healthcare providers (to name but a few).

Whether it is processing and managing provincial registrations for vital statistics, land titles and motor vehicle information, accessing gas company production data to keep track on what goes on in their field operations (reducing the time spent in regulatory reporting) or converting patient charts, lab files and other hospital records from paper into digitized images or microfilm — CriticalControl are the people to do it.

Being trusted by government, healthcare and energy organizations is something in which
CriticalControl takes great pride. It is a testament to the quality of our outsourced operations
that our clients continue to come back with their long and short term business requirements.

CriticalControl has enjoyed being part of major projects for these organizations and has been
instrumental in providing constructive and invaluable feedback and input to be part of their successes.

As business operators, we all know the cost of our Human Resources – advertising, recruitment, administration, training and development, retention, succession planning, management... the list goes on. By outsourcing your business operations, you reduce not only the business process costs, but the human

Confidential and Secure

Our outsourcing facilities are secure, environmentally controlled spaces, and our work processes are dedicated first and foremost to the maintenance of security and confidentiality of customer documents and materials in our safekeeping.

CriticalControl is a trusted Canadian supplier with proven expertise, offering our clients over 50 years of experience dealing with critical business outsource solutions.

Our industry expertise includes:

Registrations

CriticalControl manages registrations, documents and other information for a variety of provincial
ministries in Canada under long term contracts. Registry services include the management of land titles, vital statistics and motor vehicles information.

Gas Production Data Management

CriticalControl has successfully integrated its products and services into the business processes of gas producers. Over 250 clients rely on us to access their production data, reduce the amount of time they spend in regulatory reporting, and keep track of what goes on in their field operations.

Healthcare

CriticalControl provides outsourced imaging for conversion of patient charts, lab files and other
hospital records, as well as off-site storage of microfilmed records. We also provide in-sourced
microfilming and indexing services for provincial healthcare authorities, converting Central Files
Health Records, Insurance Records and various other health claim and correspondence documents.